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Online marketplaces set to exceed $7 trillion by 2024 according to our new analysis

By iBe TSE

  • iBe identifies online marketplaces as key opportunity for payments business growth
  • B2B sales through marketplaces is a major opportunity for businesses, with the market expected to reach $3.6 trillion in 2024
  • B2C marketplaces already command impressive 50% of online sales but still set to grow further to reach $3.5 trillion in 2024
  • P2P sales through marketplaces to reach $240 billion in five years

 Based on its unique analysis, iBe, the pan-European financial services advisory firm, has today found that online marketplaces could be worth as much as $7 trillion in sales by 2024 should organisations capitalise on the full potential of the marketplace trend. Currently, marketplaces contribute $1.7 trillion to the economy each year and in retail ecommerce accounts for as much as half (50%) of sales annually. However, iBe predicts that sales driven from marketplaces are likely to exceed $7 trillion in the next five years, hailing a new era in ecommerce.

This rise is driven by more and more companies embracing marketplaces as the best platform to facilitate online sales, expedite cross border expansion, increase product range and improve logistics, costs and operations.  This, complemented by an estimated annual growth of 8% in global online sales, will fuel the uptake of the marketplace model by a broad range of businesses, according to iBe.

Generally, marketplaces fall into three broad categories: business to business (B2B), business to consumer (B2C) and peer to peer (P2P). Currently, over half (56%) of European marketplaces are global companies like eBay, Amazon and Alibaba, but there is also significant local marketplace choice in Europe, and the local platforms’ market share is continuing to grow as they get established and build loyal following amongst domestic and international consumers.

Business to business (B2B) marketplaces, like Alibaba in China or Conrad in Germany, present the biggest growth opportunity. Currently, only $600 billion, a mere 7.5% of the annual $7.9 trillion worth of online B2B sales, are made via marketplaces. However, as businesses begin to realise the benefits of trading with partners via marketplace platforms and as more companies trade online, B2B sales will continue to grow. In fact, iBe expects this to reach $12 trillion by 2024, with B2B marketplaces’ share of online sales growing significantly to 30%. As a result, B2B marketplace sales can grow to $3.6 trillion by 2024.

Similarly, iBe forecasts that business to consumer (B2C) marketplaces, which form the most developed sector led by Amazon, Rakuten, Deliveroo and many others and is currently responsible for $1.1 trillion of marketplace sales, could be worth an estimated $3.5 trillion by 2024, accounting for over 70% of all online B2C sales.

Peer to peer (P2P) marketplaces such as eBay or Airbnb are the best known to consumers but are significantly lower in sales volumes than the other two categories, due to the nature of their business. Current P2P marketplace sales represent 60% of that category’s overall online sales and are presently at $30 billion. In iBe’s estimation these types of marketplaces are expected to generate over $240 billion by 2024, accounting for 90% of overall online P2P sales.  

Marketplace potential

Note: All figures are in USD


Current online sales 2018

Current sales via marketplaces 2018

Predicted sales via marketplaces 2024














From the B2B sector, presently, SME businesses are exploiting B2B marketplaces most actively, whilst the large businesses are, not surprisingly, utilising these marketplace platforms least. Furthermore, all these verticals can grow exponentially by 2024.

As a part of the most developed B2C sector, the retail vertical is the clear leader of the marketplace evolution whilst manufacturers selling directly to consumers have the largest opportunity to grow. Other strong potential for growth can be found in digital, travel and subscription services in the business to consumer marketplace industry.  

Masha Cilliers, Specialist Payments Partner at iBe comments on the analysis:

 “Marketplaces represent a staggering opportunity for businesses across a variety of sectors. For example, retailers can build global sales via an existing marketplace platform and they can broaden their range of products very quickly by allowing third parties to sell via their website, rather than scaling up in-house. On the other hand, manufacturers can cut out ‘middlemen’ by selling directly to consumers and thus drastically increasing their revenue. As for businesses selling to businesses, they can improve their operations by replacing legacy paper reconciliation processes with state of the art marketplace platforms, consequently increasing liquidity, improving speed to market and saving costs. It will also help businesses to find the best suppliers and buyers.

But before companies can fully embrace the marketplace evolution, there are still challenges that need to be overcome. Regulation and payment processing, for example, can often be the biggest barriers to entry. More needs to be done by the financial service players to ensure that businesses better appreciate the myriad of benefits and understand the specific restrictions and can find the most fitting technological solution. However, those financial institutions who understand the marketplace potential sooner will be those who will realise most of its potential.”

Francesco Scarnera, CEO at iBe adds:

“At iBe we are committed to helping businesses explore new avenues of growth. Our analysis shows that marketplaces hold a wealth of opportunities for companies large and small, from the financial services sector to the retail, travel, digital, manufacturing and service industries. Navigating new paths to business growth can prove challenging, however by enlisting the help of trusted advisors, solutions to roadblocks can be found. Marketplaces have the potential to be a new era in ecommerce, and we look forward to continuing to explore this with our clients.”



iBe analysis methodology

In order to calculate the marketplace market, iBe took ecommerce sales numbers for key sections of the ecommerce market (B2B, B2C and P2P), it then segmented these by vertical (retail, travel, services and digital) and calculated the marketplace proportion by applying its sector expertise, client feedback and external research findings. As a result, a percentage of the sales were allocated for current marketplace numbers, then the potential of marketplaces numbers, based on transaction volumes for 2018. Expected growth of both ecommerce and marketplaces were then applied to illustrate the potential of marketplaces sales for a five-year timeframe.

About Be

iBe is a fully owned subsidiary of Be. Be is listed in the STAR segment of Borsa Italiana and is one of the leading Italian players in the Consulting sector. The company provides Business Consulting and Information Technology services. A combination of specialist skills, advanced proprietary technologies and a wealth of experience enable the Group to work with leading international financial and insurance institutions to create value and boost business growth. With more than 1,100 employees and branches in Italy, United Kingdom, Germany, Austria, Switzerland, Spain, Romania, Poland and Ukraine, in 2018 the Group recorded revenues in the amount of Euro 150.2 million.


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